Member Safety and Quality Assurance

Partnership HealthPlan of California's mission is to help our members, and the communities we serve, be healthy. A key component of this mission is member safety.

Member safety and quality assurance activities include:

  • Conducting site reviews to ensure that primary c​​are providers have the capacity to maintain member safety standards and practices
  • Monitoring quality of health care provided through primary care medical record review
  • Assessing the level of physical accessibility of provider sites, including specialist and ancillary providers that serve a high volume of seniors and persons with disabilities
  • Monitoring Initial Health Appointment (IHA) rate
  • Investigation of potential quality issues
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Contact Us

Site Review Fax: (530) 999-6950
Site Review Email: FSR@partnershiphp.org

Potential Quality Issue Fax: (707) 863-4316
Potential Quality Issue Email: PQI@partnershiphp.org​​

 

Site Rev​iew

​​​Partnership conducts site reviews to ensure that providers have the capacity to maintain member safety standards and practices.

Learn More about Site Review​

​Potential ​Quality Issues

The review process for potential quality issues is a comprehensive and effective program with mechanisms in place to ensure member safety and quality assurance.

​​Learn More about Potential Quality Issues​